Refund & Cancellation Policy

• All refunds are governed primarily by the Host's refund policy, as displayed on the event page.
• UpSosh acts only as a ticketing and discovery platform, not an event organizer.
• Users must review the Host's refund conditions before booking.
• All refund amounts will be returned using the original mode of payment unless otherwise specified.

If a User cancels their booking:

✔ Refund eligibility depends entirely on the Host's policy.

Hosts may choose one of the following for their event:

• No Refunds
• Partial Refunds (e.g., 50% refund up to 24 hours before)
• Full Refunds (within a specific time frame)
• Replacement/Reschedule Only

The Host's chosen policy will be clearly shown on the event page and during checkout.

⚠️ If the Host has selected "No Refund", UpSosh cannot override this rule.

If the Host cancels the event for any reason:

✅ Users will receive:

• 100% refund of the ticket price, AND
• Refund of UpSosh service fees, AND
• Refund of applicable taxes

UpSosh will process this automatically.

If the Host changes:

• Event date
• Event time
• Venue
• Major part of event content

Users will be notified and given the choice to:

• Accept the updated event, OR
• Request a full refund (irrespective of Host policy)

This ensures fairness and meets Consumer Protection norms.

If an event:

• Starts late
• Ends early
• Has reduced capacity
• Experiences technical delays

Refunds depend on:

• ✅ The Host's refund rules
• ✅ The extent of disruption

UpSosh may mediate disputes but final decisions rest with the Host, unless the Host's actions violate UpSosh's guidelines.

If the User does not attend an event:

❌ No refund will be provided

unless the Host's policy explicitly allows for it. This is standard across all ticketing platforms.

Refunds apply differently when events are impacted by:

• Weather conditions
• Government restrictions
• Natural disasters
• Public safety issues
• Venue breakdowns
• National emergencies

✅ If the event is fully cancelled → Users receive 100% refund.

✅ If the event is rescheduled → Users may choose:

• Refund
• Attend new date

UpSosh is not responsible for issues caused by ticket misuse, including:

• Sharing screenshots
• Duplicate QR codes
• Unauthorized resale
• Fake tickets generated by Users

In such cases:

• No refund will be issued.
• Hosts may deny entry at their discretion.

If payment is deducted but ticket is not issued due to technical/network issues:

Auto-refund is triggered within 2–5 business days.

If payment gateway holds funds:

• Refund timeline depends on the gateway (Razorpay, Paytm, etc.)
• UpSosh will assist but cannot accelerate gateway timelines.

Hosts must:

• Clearly define their refund policy
• Resolve user disputes honestly
• Respond promptly to refund requests
• Not impose hidden charges at the venue

Violations may result in:

• Host bans
• Removal of events
• Withheld payouts
• Legal action under Consumer Protection Act

UpSosh service fees:

• May be non-refundable for user-initiated cancellations
• Are fully refundable for Host-initiated cancellations

This will be stated during checkout.

Once a refund is approved:

• 3–5 business days for UPI
• 5–7 business days for cards/netbanking
• Up to 10 business days for wallets
• 7–14 days for chargeback settlements

Delays may occur due to bank processing times.

Fraudulent chargebacks may lead to:

• Account suspension
• Blocking of future purchases
• Legal notice to recover funds
• Reporting to authorities in case of fraud

UpSosh fully cooperates with banks and law enforcement.

For refund queries:

• Email: support@upsosh.app
• Phone: +91 8076524225
• Response Time: Within 48 hours

Grievance Officer (DPDP Act):

• Parrv Luthra
• Email: support@upsosh.app
• Address: B-17, GK Enclave-2, New Delhi 110048, India